cbaja Privacy Policy — Your Data, Our Responsibility
cbaja is committed to protecting the privacy of every player. This policy explains exactly what data we collect, why we collect it, and how we keep it secure.
Introduction
This Privacy Policy ("Policy") describes how cbaja ("cbaja", "we", "us", "our") collects, uses, stores, and protects personal information provided by users ("Player", "you", "your") of the cbaja website and associated services, including online casino games, sports betting, crash games, and payment processing. This Policy applies to all players accessing cbaja from Bangladesh and any other jurisdiction.
By registering an account or continuing to use cbaja, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein. If you do not agree with any part of this Policy, you should discontinue use of the platform immediately. cbaja reserves the right to update this Policy at any time; the revised version will be published on this page with an updated effective date.
Privacy at a Glance
Information We Collect
When you register, use, or interact with the cbaja platform, we may collect the following categories of personal information:
- Registration data: your mobile number, chosen username, date of birth, and account password (stored in hashed, non-reversible form).
- Identity verification (KYC) documents: where required, a copy of a government-issued identity document such as a National ID card or passport.
- Financial transaction data: deposit amounts, withdrawal requests, transaction reference numbers, and the payment method type used (e.g. bKash, Nagad, Rocket). We do not store your full mobile wallet credentials.
- Gameplay data: game history, bet amounts, win/loss records, session duration, and bonus usage logs.
- Technical data: your device type, operating system, browser type, IP address (used for fraud detection and geo-compliance), and session timestamps.
We do not collect data from social media profiles, purchase data from third-party data brokers, or record voice or video from your device. Data collection is limited to what is necessary to operate the platform securely and in compliance with applicable standards.
How We Use Your Information
cbaja uses the personal data it collects solely for the purposes outlined below. We do not use your data for any purpose that is inconsistent with this Policy without first obtaining your explicit consent:
- Account creation, authentication, and ongoing account management including password resets and session security.
- Processing and recording deposits, withdrawals, and bonus transactions accurately and in compliance with financial integrity standards.
- Identity verification (KYC) to confirm player eligibility, age compliance (21+), and to prevent fraudulent account creation.
- Fraud detection, anti-money-laundering monitoring, and responsible gaming compliance, including identification of players who may be showing signs of problem gambling.
- Customer support — responding to queries, resolving disputes, and communicating important account or platform updates.
- Platform analytics to improve user experience, fix technical issues, and optimise game loading performance for players on Bangladesh mobile networks.
Payment Data and Financial Privacy
When you make a deposit or withdrawal on cbaja, the transaction is processed through a certified payment gateway that communicates directly with your mobile payment provider. cbaja receives only the outcome of the transaction (success or failure), a reference number, and the transaction amount. The full details of your mobile wallet are handled exclusively by the payment provider, not by cbaja.
Transaction history records — including dates, amounts, and payment method type — are retained by cbaja for a minimum period as required by financial compliance standards. These records are not shared with third parties for marketing purposes and are accessed internally only for dispute resolution, fraud investigation, or regulatory compliance purposes.
Sharing Your Information
cbaja does not sell, rent, or trade your personal data. We share information with third parties only in the following limited circumstances:
- Payment processors: we share the minimum transaction data necessary for a certified payment gateway to process your deposit or withdrawal via bKash, Nagad, Rocket, or Upay.
- Fraud and compliance service providers: we may share data with specialist third-party providers who assist cbaja with fraud detection, identity verification, and anti-money-laundering compliance. These providers are contractually bound to use data only for the specified purpose and to maintain equivalent data security standards.
- Legal and regulatory disclosure: we may be required by law to disclose certain player data to relevant authorities in connection with the investigation of financial crime, fraud, or other unlawful conduct. cbaja will comply with lawful disclosure requests.
- Business transfers: in the event of a merger, acquisition, or sale of cbaja's business assets, player data may be transferred to the acquiring entity. Players will be notified in advance of any such transfer.
In all cases where data is shared with third parties, cbaja requires those parties to maintain data security standards no less protective than those described in this Policy, and to use the data only for the stated purpose.
Cookies and Tracking Technologies
cbaja uses cookies and similar session storage technologies to maintain your logged-in state, remember preferences, and measure aggregate platform usage. The following categories of cookies may be active when you use cbaja:
- Strictly necessary cookies: required for core platform function including login sessions, security tokens, and language preference. These cannot be disabled without breaking platform functionality.
- Analytics cookies: used to understand aggregate patterns of platform usage — such as which game categories are most popular, how long sessions last, and which pages load most slowly on Bangladesh mobile networks. Analytics data is anonymised and not linked to individual player identities.
- No advertising or cross-site tracking cookies are used. cbaja does not participate in advertising networks or retargeting programmes that place third-party cookies on your device.
You can manage or delete cookies through your browser settings at any time. Disabling strictly necessary cookies will prevent you from remaining logged in to cbaja, but analytics cookies can be disabled without affecting core platform function.
Data Retention
cbaja retains personal data for as long as your account remains active and for a further period as required to comply with financial record-keeping and anti-money-laundering obligations. The standard retention period for transaction records and KYC documents is five years from the date of the last transaction or account closure, whichever is later.
Once the applicable retention period has expired and cbaja is no longer under any legal obligation to retain your data, we will securely delete or anonymise it. If you request account closure, cbaja will close your account promptly and begin the retention clock for the mandatory legal hold period. You may not request deletion of data that cbaja is legally required to retain.
Your Privacy Rights
As a cbaja player, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with your registered mobile number and a description of your request:
- Right of access: you may request a copy of all personal data cbaja holds about you.
- Right to rectification: if any personal data cbaja holds about you is inaccurate or incomplete, you may request that it be corrected.
- Right to erasure: you may request deletion of your personal data, subject to cbaja's legal obligation to retain certain records for a mandatory period.
- Right to restriction of processing: in certain circumstances you may request that cbaja limit the way it processes your data while a query or complaint is investigated.
- Right to object: you may object to cbaja processing your data for analytics purposes. This will not affect your ability to use the platform.
cbaja will respond to all verified privacy rights requests within 5 business days. In complex cases requiring additional review, we will acknowledge your request within 2 business days and provide a final response within 30 calendar days.
Data Security
cbaja implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and cbaja servers, encrypted storage for all sensitive account data, access controls that restrict internal data access to authorised personnel only, and regular security reviews of platform infrastructure.
While cbaja takes all reasonable steps to protect your data, no internet transmission or electronic storage system is completely immune to risk. You are responsible for keeping your cbaja account password confidential and for logging out of your account when using shared devices. If you believe your account has been accessed without your authorisation, contact cbaja support immediately at [email protected].
Children and Minors
cbaja is strictly an adult platform. We do not knowingly collect personal data from any person under the age of 21. If we discover that personal data has been collected from a person under 21, we will immediately close the associated account, void any transactions or winnings, and permanently delete all data associated with that account. If you are a parent or guardian and believe a minor has registered with cbaja, please contact our support team immediately at [email protected] so we can take prompt action.
Changes to This Privacy Policy
cbaja reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will update the effective date shown at the top of this page. We encourage you to review this Policy periodically. Your continued use of the cbaja platform after a revised Policy is published constitutes your acceptance of the updated terms. If the changes are significant, we may also notify you directly via your registered mobile number or through a notice on the platform itself.
Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the way cbaja handles your personal data, please contact our support team directly. We are committed to addressing all privacy-related enquiries promptly and transparently.
cbaja support email: [email protected] (plain text — not a clickable link). Please include your registered mobile number, a clear description of your privacy request, and — where applicable — the specific data category your request relates to. We aim to respond to all privacy enquiries within 5 business days Bangladesh Standard Time (BST, UTC+6).
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